SHIPPING POLICY
-
SHIPPING: Prices include shipping. There are no additional charges for shipping unless customer requests overnight/next day shipping.
-
UPS SUREPOST: Mudd Pottery uses UPS Sure Post for shipping small packages. This means that our smaller packages go out via UPS, but end up being passed on to the Post Office for residential delivery.
-
SHIPPING TRANSIT TIMES: UPS Ground: to east coast normally 1-3 days. To west coast about 1 week
-
DAMAGES: If your pottery arrives damaged, save breakage and packing materials and email us or call us at 1-910-986-2784/ 1-910-690-5383. We will send out an immediate replacement to you.
Questions? Please email the potters directly using the form below.
RETURN & EXCHANGE POLICY
-
Returns accepted with approval only. Returns are assigned a Return Authorization Number and must be printed on outside of each box. NO returns will be accepted after 10 days of receipt of shipment. If you need to make a return, please email us or call us 1-910-986-2784/ 1-910-690-5383 to receive your Return Authorization Number. Returns will be credited for pottery only, not freight.